Refund policy

We want you to feel confident when ordering from bodybud. Most products are covered by either our standard return arrangements or the product-specific return terms shown on the relevant product page.

Nothing in this policy affects your statutory rights.

How It Works

  • Most products come with 30-day returns: let us know within 14 days of delivery that you would like to return your item, then you have a further 16 days to send it back.
  • Where a product has different terms (for example large items, bedding or made-to-order products), they are shown in the product page’s Returns tab.
  • To request a return, please email chat@bodybud.co.uk or message our live chat with your order number and, where possible, the reason for return. We will provide the correct return address and instructions.

Return Conditions

  • Please take reasonable care of the item while it is in your possession.
  • Items must be returned complete, with all original packaging, protective materials, manuals and accessories included.
  • Return authorisation is required before sending an item back.
  • Unless we confirm otherwise, return postage is the customer’s responsibility. We recommend a tracked and insured service, particularly for higher-value items.
  • Once the item has been received and inspected, we will confirm the applicable refund or resolution.
  • We may reduce a refund where an item has been handled beyond what would reasonably be permitted in a shop, or where it has been returned incomplete, damaged or in a condition that prevents resale.
  • If a change-of-mind return has been used, or is not in its original packaging and resaleable condition, we deduct 10% to cover inspection, testing and repackaging (25% on large items, see below). Items returned with damage caused after delivery may have a larger deduction to reflect the loss in value. Nothing is deducted for items that arrive faulty, damaged or incorrect.
  • We refund within 14 days of receiving the item back.
  • Custom, made-to-order, cut-to-size, bespoke, specially configured or personalised items are not eligible for our standard change-of-mind returns, unless they are faulty, damaged on arrival or incorrectly supplied.

Large Items (GlowBed Products and Hyperbaric Chambers)

  • GlowBed products are built to order by the manufacturer. Before we place your order we confirm your specification in writing; once production starts, made-to-specification orders cannot be cancelled unless faulty.
  • If you cancel a large item within your 14-day statutory right, you pay the full return freight back to us (we quote this before you buy), and we deduct for any loss in value caused by assembly, installation or use.
  • After the 14-day statutory period, returns of large items are at our discretion and carry a 25% restocking fee. This reflects the specialist handling, collection, inspection, testing and reprocessing involved.
  • Business-to-business purchases of large items have no consumer cancellation right and carry a 25% restocking fee if we agree to a return. Orders are final once ordering, preparation, production or fulfilment has started, unless we agree otherwise in writing before purchase.

Pet and Equine Red Light Products

We know you can only tell whether a wrap or pad set suits your animal by trying it on. So for our bodybud PetGlow body wrap, animalbud leg wrap, EquiGlow wrap and PetGlow red & NIR light pad sets (dogs and horses), you can still return the product within our standard 30-day window even after it has been tried on your pet or horse.

  • The product must come back free from damage, complete with everything it came with, and in its original packaging.
  • If it comes back covered in hair, we will deduct 10% from your refund for cleaning so we can clean it for the next customer. A quick brush or lint roll before you post it avoids this.
  • The cleaning fee never applies to faulty, damaged or incorrectly supplied items.

Grounding Bedding and Mats

  • bodybud own-label undersheet grounding mat (half bed) and undersheet grounding pillow case: returnable within our standard 30-day window, unused and in original packaging.
  • Groundology products (including grounding sheets, pillowcases and mats) are non-returnable for hygiene reasons once opened or used, unless faulty.

Other Product-Specific Terms

  • OMI PEMF products for horses (wraps, blankets and the complete pack) are not returnable for change-of-mind reasons, for hygiene reasons, unless there is a manufacturing defect.
  • bodybud Compact Electromagnetic Muscle Stimulation System: follows our standard 30-day returns (let us know within 14 days of delivery by emailing chat@bodybud.co.uk, then send it back within a further 16 days), clean, complete and in resaleable condition.

Damaged, Faulty, or Incorrect Items

Please check your order when it arrives. If your item is damaged in transit, faulty, incorrect or missing parts, please contact us within 2 days of delivery so that we can resolve the issue as quickly as possible.

  • Email chat@bodybud.co.uk or message our live chat with your order number, a description of the issue, and clear photographs or videos where possible.
  • Prompt reporting is particularly important for delivery damage, packaging concerns and missing items.
  • We will assess the issue and arrange an appropriate resolution where applicable.
  • Reports made after this period may be more difficult to investigate, particularly where transit damage is concerned; however, this does not affect your statutory rights in relation to faulty, misdescribed or incorrectly supplied goods.
  • Items returned with earwax, scratches, warping, chipping, indentations, stains, odours or other marks that make them unsuitable for resale may be refused, or have a larger deduction to reflect the loss in value.
  • Minor manufacturing imperfections should also be reported within the 2-day period where possible.

Non-Returnable Items

Some items cannot be returned for change-of-mind reasons due to hygiene, customisation, installation, made-to-order or location-specific considerations. This includes, but is not limited to:

  • Custom, made-to-order, cut-to-size, bespoke, special-order or personalised products
  • Bedding and hygiene-sensitive products once opened, used or handled in a way that makes resale unsuitable, including Groundology grounding products (see the bodybud own-label exceptions above)
  • OMI PEMF products for horses, unless there is a manufacturing defect
  • Products that have been installed, altered or damaged after delivery
  • Items returned without authorisation
  • Products specifically marked as non-returnable in the product page’s Returns tab

This does not affect your statutory rights.

Delivery

We look after every order through to delivery and keep you updated with an estimated delivery date. If you have any concerns about your delivery, contact us and we will look into it straight away.

Contact Us

The quickest way to reach us is our live chat. If it cannot answer your question, it passes your message to our team and we reply by email. You can also email us directly at chat@bodybud.co.uk.

Warranty Information

We proudly offer manufacturer warranties on a range of products. Coverage varies by product:

Brand/Product Warranty
Insignia Saunas upon registration 3 years electrical, 2 years wood
Insignia Steam Generators 1 year
bodybud Sauna Mega and Compact Panel 2 years
bodybud PEMF Compact Device 2 years
bodybud PEMF 2 in 1 Chair 2 years
bodybud Compact Muscle Stimulation Machine 2 years
bodybud Pet Body Wraps 1 year
bodybud Pet Leg Wraps 1 year
bodybud Equine Leg & Body Wraps 1 year
bodybud Red Light Blanket 1 year
Red Light Therapy Panels 2-Year Warranty + 2 Years’ Parts Support: free repair or replacement in years 1–2; in years 3–4 we help diagnose the fault and supply internal parts at cost
Red Light Therapy Stands 1 year
Bobo Balance, OMI EQUINE 2 years
Activforce2 2 years
DefenderShield 1 year
WaveWall, Hyperice, Therabody, firefly 2 years
ACTIVEBIO and ACTIVEBIO+ 1 year
Recover Hyperbaric Chambers 3 years domestic use, 1 year commercial use

Products not listed above do not include a warranty unless stated on the relevant product page.

What Is Covered

  • Manufacturing defects or malfunctions that occur during the warranty period.
  • Repairs or replacement where approved by the manufacturer or our support team.
  • Return shipping where approved as part of a valid warranty claim.

What Is Not Covered

  • Damage caused by misuse, accidents, improper handling, incorrect installation, wear and tear, or unauthorised modifications.
  • Cosmetic marks, minor surface imperfections, or signs of use that do not affect product function.
  • Damage caused by failure to follow the product instructions, safety guidance, or care information.
  • Any indirect losses, including loss of use, loss of time, loss of business profits, or related costs.
  • Warranty claims made in bad faith or involving suspected fraud.

How to Claim

Email chat@bodybud.co.uk with your order number and a detailed description of the issue.

We may ask for photos, videos, troubleshooting steps, or for the item to be returned for inspection. If approved, we will repair, replace, or otherwise resolve the issue in line with the applicable warranty terms.

The warranty is valid only for the original purchaser and is non-transferable.

EU Right of Withdrawal

If you are an EU consumer and your order is eligible under EU consumer law, you may have the right to withdraw from your contract within 14 days of receiving your goods without giving a reason.

You can submit a withdrawal request using our online withdrawal form here: Withdraw from Contract.

Please note that some products may be excluded from the right of withdrawal, including goods that are made to order, clearly personalised, sealed hygiene-sensitive goods once unsealed, and other products excluded under applicable consumer law.

Exchanges

We do not currently offer direct exchanges.
If you would like a different item, please request a return for the original order where eligible, then place a new order separately.

Cancellation Policy

If you need to cancel an order, please contact us as soon as possible at chat@bodybud.co.uk or through our live chat.

  • Orders cancelled before fulfilment will normally be refunded in full, unless they are custom, made-to-order, specially configured or otherwise non-cancellable.
  • If an order has already been dispatched, the applicable return process above will apply.
  • For eligible consumer online orders, you may have a statutory right to cancel within 14 days of delivery.
  • For business purchases, and for custom, bespoke or made-to-order items, cancellation may not be possible once ordering, preparation, production or fulfilment has started.

Last updated: 13 October 2026