Refund policy
We want you to feel confident when ordering from bodybud. Most products are covered by either our standard return arrangements or the product-specific return terms shown on the relevant product page.
Nothing in this policy affects your statutory rights.
How It Works
- For eligible consumer purchases made online, you have 14 days from the day after delivery to tell us that you wish to cancel your order.
- Once you have notified us, please return the item within 14 days.
- Some products include an extended or alternative return period. Where this applies, the relevant timeframe will be clearly shown in the product page’s Returns tab.
- To request a return, please email chat@bodybud.co.uk with your order number and, where possible, the reason for return. We will provide the correct return address and instructions.
Return Conditions
- Please take reasonable care of the item while it is in your possession.
- For discretionary returns and extended return periods, items must be returned unused, in original, fully resellable condition, with all original packaging, protective materials, manuals and accessories included.
- Return authorisation is required before sending an item back.
- Unless we confirm otherwise, return postage is the customer’s responsibility. We recommend a tracked and insured service, particularly for higher-value items.
- Once the item has been received and inspected, we will confirm the applicable refund or resolution.
- We may reduce a refund where an item has been handled beyond what would reasonably be permitted in a shop, or where it has been returned incomplete, damaged or in a condition that prevents resale.
- We cannot accept discretionary returns for products that have been used, installed, assembled, altered, damaged or otherwise made unsellable.
- Custom, made-to-order, cut-to-size, bespoke, specially configured or personalised items are not eligible for our standard change-of-mind returns, unless they are faulty, damaged on arrival or incorrectly supplied.
High-Value and Commercial Products
- GlowBed products and hyperbaric chambers: where a consumer has an eligible statutory right to cancel, that right remains unaffected.
- If we agree to accept a discretionary return outside the statutory cancellation period, a 30% restocking fee will apply to GlowBed products and hyperbaric chambers. This reflects the specialist handling, inspection, collection, testing and reprocessing involved.
- Business-to-business purchases of GlowBed products and hyperbaric chambers are final once the order has entered ordering, preparation, production or fulfilment, unless we agree otherwise in writing before purchase. Business customers do not have the consumer cancellation rights described above.
- Any bespoke, specially configured or made-to-order product are final once the order is placed.
Extended Return Period for Red Light Therapy Panels
Red light therapy panels may be eligible for an extended return period of up to 44 days from delivery, where stated on the relevant product page.
- You must notify bodybud of your intention to return within 30 days of delivery.
- Once approved, the panel must be returned within a further 14 days.
- The panel must be complete, unused and in fully resellable condition, with all original packaging, protective materials, accessories and documentation.
Damaged, Faulty, or Incorrect Items
Please check your order when it arrives. If your item is damaged in transit, faulty, incorrect or missing parts, please contact us within 2 days of delivery so that we can resolve the issue as quickly as possible.
- Email chat@bodybud.co.uk with your order number, a description of the issue, and clear photographs or videos where possible.
- Prompt reporting is particularly important for delivery damage, packaging concerns and missing items.
- We will assess the issue and arrange an appropriate resolution where applicable.
- Reports made after this period may be more difficult to investigate, particularly where transit damage is concerned; however, this does not affect your statutory rights in relation to faulty, misdescribed or incorrectly supplied goods.
- Discretionary returns will not be accepted where an item has earwax, scratches, warping, chipping, indentations, stains, odours, marks or other signs of use that make it unsuitable for resale.
- Minor manufacturing imperfections should also be reported within the 2-day period where possible.
Non-Returnable Items
Some items cannot be returned for change-of-mind reasons due to hygiene, customisation, installation, made-to-order or location-specific considerations. This includes, but is not limited to:
- Custom, made-to-order, cut-to-size, bespoke, special-order or personalised products
- Bedding and hygiene-sensitive products once opened, used or handled in a way that makes resale unsuitable
- Products that have been installed, assembled, altered, used or damaged after delivery
- Items returned without authorisation
- Products specifically marked as non-returnable in the product page’s Returns tab
This does not affect your statutory rights.
Warranty Information
We proudly offer manufacturer warranties on a range of products. Coverage varies by product:
| Brand/Product | Warranty |
|---|---|
| Insignia Saunas upon registration | 3 years electrical, 2 years wood |
| Insignia Steam Generators | 1 year |
| bodybud Sauna Mega and Compact Panel | 2 years |
| bodybud PEMF Compact Device | 2 years |
| bodybud PEMF 2 in 1 Chair | 2 years |
| bodybud Compact Muscle Stimulation Machine | 2 years |
| bodybud Pet Body Wraps | 1 year |
| bodybud Pet Leg Wraps | 1 year |
| bodybud Equine Leg & Body Wraps | 1 year |
| bodybud Red Light Blanket | 1 year |
| Red Light Therapy Panels | 2 to 3 years, model dependent |
| Red Light Therapy Stands | 1 year |
| Bobo Balance, OMI EQUINE | 2 years |
| Activforce2 | 2 years |
| DefenderShield | 1 year |
| WaveWall, Hyperice, Therabody, firefly | 2 years |
| ACTIVEBIO and ACTIVEBIO+ | 1 year |
| Recover Hyperbaric Chambers | 3 years domestic use, 1 year commercial use |
Products not listed above do not include a warranty unless stated on the relevant product page.
What Is Covered
- Manufacturing defects or malfunctions that occur during the warranty period.
- Repairs or replacement where approved by the manufacturer or our support team.
- Return shipping where approved as part of a valid warranty claim.
What Is Not Covered
- Damage caused by misuse, accidents, improper handling, incorrect installation, wear and tear, or unauthorised modifications.
- Cosmetic marks, minor surface imperfections, or signs of use that do not affect product function.
- Damage caused by failure to follow the product instructions, safety guidance, or care information.
- Any indirect losses, including loss of use, loss of time, loss of business profits, or related costs.
- Warranty claims made in bad faith or involving suspected fraud.
How to Claim
Email chat@bodybud.co.uk with your order number and a detailed description of the issue.
We may ask for photos, videos, troubleshooting steps, or for the item to be returned for inspection. If approved, we will repair, replace, or otherwise resolve the issue in line with the applicable warranty terms.
The warranty is valid only for the original purchaser and is non-transferable.
EU Right of Withdrawal
If you are an EU consumer and your order is eligible under EU consumer law, you may have the right to withdraw from your contract within 14 days of receiving your goods without giving a reason.
You can submit a withdrawal request using our online withdrawal form here: Withdraw from Contract.
Please note that some products may be excluded from the right of withdrawal, including goods that are made to order, clearly personalised, sealed hygiene-sensitive goods once unsealed, and other products excluded under applicable consumer law.
Last updated: 13 August 2026
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please request a return for the original order where eligible, then place a new order separately.
Cancellation Policy
If you need to cancel an order, please contact us as soon as possible at chat@bodybud.co.uk or call 01708 872392.
- Orders cancelled before fulfilment will normally be refunded in full, unless they are custom, made-to-order, specially configured or otherwise non-cancellable.
- If an order has already been dispatched, the applicable return process above will apply.
- For eligible consumer online orders, you may have a statutory right to cancel within 14 days of delivery.
- For business purchases, and for custom, bespoke or made-to-order items, cancellation may not be possible once ordering, preparation, production or fulfilment has started.