Refund policy

We want you to feel confident when ordering from bodybud. Most products are covered by either our standard return arrangements or the product-specific return terms shown on the relevant product page.

Nothing in this policy affects your statutory rights.

How It Works

• Most products come with 30-day returns: let us know within 14 days of delivery that you would like to return your item, then you have a further 16 days to send it back.
• Where a product has different terms (for example large items, bedding or made-to-order products), they are shown in the product page’s Returns tab.
• To request a return, please email chat@bodybud.co.uk or message our live chat with your order number and, where possible, the reason for return. We will provide the correct return address and instructions.

Cancelling Your Order

• You can cancel for any reason from the moment you order until 14 days after your item arrives. Just email chat@bodybud.co.uk, message our live chat, or use our EU Right of Withdrawal Form.
• Not yet dispatched: we cancel your order and refund you in full.
• Already on its way: we can't recall it, so once it arrives please send it back within 14 days of telling us you're cancelling.
• We refund the item price and the standard delivery charge within 14 days of receiving it back (or of you showing proof of posting, if sooner). Return postage is paid by you.
• We only deduct for loss in value caused by handling beyond what's needed to check the item (see Return Conditions).
• This applies to UK and EU consumers. Made-to-order items once production has started, and hygiene items once unsealed, are excluded (see below).

Return Conditions

• Please take reasonable care of the item while it is in your possession.
• Items must be returned complete, with all original packaging, protective materials, manuals and accessories included.
• Return authorisation is required before sending an item back.
• Unless we confirm otherwise, return postage is the customer’s responsibility. We recommend a tracked and insured service, particularly for higher-value items.
• Once the item has been received and inspected, we will confirm the applicable refund or resolution.
• We may reduce a refund where an item has been handled beyond what would reasonably be permitted in a shop, or where it has been returned incomplete, damaged or in a condition that prevents resale.
• You are welcome to open the packaging to inspect your item. If a change-of-mind return comes back without its original packaging, or with packaging too damaged to resell it in, we deduct up to 10% to cover replacement packaging. Large items have their own terms (see below). Items returned with damage caused after delivery may have a larger deduction to reflect the loss in value. Nothing is deducted for items that arrive faulty, damaged or incorrect.
• We refund within 14 days of receiving the item back. If you cancel within 14 days of delivery, we also refund the standard delivery charge you paid for the original order.
• Custom, made-to-order, cut-to-size, bespoke, specially configured or personalised items are not eligible for our standard change-of-mind returns, unless they are faulty, damaged on arrival or incorrectly supplied.

Large Items (GlowBed Products)

• GlowBed products are built to order by the manufacturer. Before we place your order we confirm your specification in writing; once production starts, made-to-specification orders cannot be cancelled unless faulty.
• If you cancel a large item within your 14-day statutory right, you pay the full return freight back to us (we quote this before you buy), and we deduct for any loss in value caused by assembly, installation or use.
• After the 14-day statutory period, returns of large items are at our discretion and carry a 25% restocking fee. This reflects the specialist handling, collection, inspection, testing and reprocessing involved.
• Business-to-business purchases of large items have no consumer cancellation right and carry a 25% restocking fee if we agree to a return. Orders are final once ordering, preparation, production or fulfilment has started, unless we agree otherwise in writing before purchase.

Pet and Equine Red Light Products

We know you can only tell whether a wrap or pad set suits your animal by trying it on. So for our bodybud PetGlow body wrap, animalbud leg wrap, EquiGlow wrap and PetGlow red & NIR light pad sets (dogs and horses), you can still return the product within our standard 30-day window even after it has been tried on your pet or horse.

• The product must come back free from damage, complete with everything it came with, and in its original packaging.
• If it comes back needing cleaning (for example covered in hair), we deduct up to 10% from your refund for cleaning so we can clean it for the next customer. A quick brush or lint roll before you post it avoids this.
• The cleaning fee never applies to faulty, damaged or incorrectly supplied items.

Grounding Bedding and Mats

• bodybud own-label undersheet grounding mat (half bed) and undersheet grounding pillow case and Groundology products (including grounding sheets, pillowcases and mats) are non-returnable for hygiene reasons once opened or used, unless faulty.

Other Product-Specific Terms

• OMI PEMF products for horses (wraps, blankets and the complete pack) are not returnable for change-of-mind reasons, for hygiene reasons, unless there is a manufacturing defect.
• bodybud Compact Electromagnetic Muscle Stimulation System: follows our standard 30-day returns (let us know within 14 days of delivery by emailing chat@bodybud.co.uk, then send it back within a further 16 days), clean, complete and in resaleable condition.

Damaged, Faulty, or Incorrect Items

Please check your order when it arrives. If your item is damaged in transit, faulty, incorrect or missing parts, please contact us within 2 days of delivery so that we can resolve the issue as quickly as possible.

• Email chat@bodybud.co.uk or message our live chat with your order number, a description of the issue, and clear photographs or videos where possible.
• Prompt reporting is particularly important for delivery damage, packaging concerns and missing items.
• We will assess the issue and arrange an appropriate resolution where applicable.
• Reports made after this period may be more difficult to investigate, particularly where transit damage is concerned; however, this does not affect your statutory rights in relation to faulty, misdescribed or incorrectly supplied goods.
• Items returned with earwax, scratches, warping, chipping, indentations, stains, odours or other marks that make them unsuitable for resale may be refused, or have a larger deduction to reflect the loss in value.
• Minor manufacturing imperfections should also be reported within the 2-day period where possible.

Non-Returnable Items

Some items cannot be returned for change-of-mind reasons due to hygiene, customisation, installation, made-to-order or location-specific considerations. This includes, but is not limited to:

• Custom, made-to-order, cut-to-size, bespoke, special-order or personalised products
• Bedding and hygiene-sensitive products once opened, used or handled in a way that makes resale unsuitable, including grounding products 
• OMI PEMF products for horses, unless there is a manufacturing defect
• Products that have been installed, altered or damaged after delivery
• Items returned without authorisation
• Products specifically marked as non-returnable in the product page’s Returns tab

This does not affect your statutory rights.

Delivery

We look after every order through to delivery and keep you updated with an estimated delivery date. If you have any concerns about your delivery, contact us and we will look into it straight away.

Import Duties, Taxes and Customs (Orders Outside the UK)

• UK orders: there are no import duties or customs fees to pay.
• Orders outside the UK: our prices do not include import duties, taxes or customs fees. These are set by the destination country and are payable by the recipient on arrival.
• These charges are paid to the carrier or customs authority, not to us, so we are unable to refund them. If you return an item, you may be able to reclaim them from the carrier or your local customs authority.
• If you would like help estimating these charges before you order, email chat@bodybud.co.uk or message our live chat.

Contact Us

The quickest way to reach us is our live chat. If it cannot answer your question, it passes your message to our team and we reply by email. You can also email us directly at chat@bodybud.co.uk.

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Warranty Information

We offer manufacturer warranties on a range of products. Coverage varies by product:

Brand/Product	Warranty
bodybud red light panels and walls (including Mega, Core, Desk, PINK, Apex, Bespoke, IlluminateX MAXI Wall) and MEGA and COMPACT sauna light panels	2-Year Warranty + 2 Years' Parts Support (years 1–2: free repair or replacement; years 3–4: help diagnosing faults and internal parts at cost)
bodybud Pro Full-Body Red Light Dome (GlowBed Pro)	5 years on the main unit, 1 year on acrylic parts
bodybud Studio Commercial Red Light Chamber (GlowBed Studio)	3 years on the main unit, 1 year on acrylic parts
bodybud red light stands (Lite Stand and floor stands)	1 year
bodybud GlowBlanket	1 year
bodybud PetGlow wraps, PetGlow pad sets and EquiGlow wrap	1 year
bodybud Seated Pelvic Floor Chair Activation System	2 years (cables and handheld: 6 months)
bodybud 2-in-1 Pelvic Region & Lower Back PEMF Chair	2 years (accessories: 3 months)
OMI PEMF products (mats, Powerband, MiniMat, PulsePad, ring, mask, controller	1 year (horse range 2 years)
ACTIVEBIO+ Polarised Light Therapy Lamp (OMI)	1 year
firefly Nerve Stimulation Recovery Device	2 years
Therabody Theragun	2 years
ActivForce Digital Dynamometer	2 years
BoBo Balance Boards	2 years
BrainBit MINDO	1 year
Insignia Saunas (upon registration)	3 years electrical, 2 years wood
DefenderShield products	1 year
WaveWall cases	24-month durability guarantee (register within 14 days of purchase at wavewallcases.com/warranty)
SaveSleep Blue Light TV Screen Protector	1 year

Warranties cover manufacturing faults only, not misuse, accidents, wear and tear or cosmetic marks, and apply to the original purchaser. To make a claim, email chat@bodybud.co.uk with your order number and a description of the fault.